7global Datacentre Services (DCS)

Management Service Upgrades provide additional features such as monitoring, reporting and services. Please select where required.

Advanced Monitoring, Management & Reporting

Per month

Select

Advanced Server and Application Performance
By default the following metrics will be monitored, recorded and presented within your monthly report (CPU – average and maximum usage, Disk Space, Availability, Memory – average and max). However, you may require additional performance metrics to match specific application services. These can be made on request up to a maximum of 3 additional services.

£99

Notification
Your applications are critical. The need to be kept informed as to the current status of your server is not just important but essential. SMS and/or email notifications can be sent to nominated individuals within your company providing the current status of named services i.e. providing the average performance of CPU, RAM and RT. When a threshold is hit a trigger is sent. The following is an example of what you can be notified on.

CPU (80% triggered and held for a pre defined period of time)
Memory (80% triggered and held for a pre defined period of time)
NIC Utilisation (80% triggered and held for a pre defined period of time)
Service[1] RTM (80% triggered and held for a pre defined period of time)
Service[2] RTM (80% triggered and held for a pre defined period of time)

A maximum of 3 notifications will be sent as the result of any single event.

£25

Reporting
Your monthly report will be emailed each month that simply states the availability of your Internet access to the respective Service Level Agreement and any performance issues. The following additional reporting features may be collated (subject to the server build) in real time and viewed via a secure reporting portal

CPU mean, peak failures
Memory mean peak
NIC performance
Service (1) RTM Performance
Service (2) RTM

Event logs and login
Disk Space
PING (RTM)
Generic Windows
Bandwidth

£35

Critical Updates and Upgrades
Updates and upgrades will be carried out during the standard maintenance window, unless you notify us that on a certain day you do not want any changes taking place e.g. company audit taking place
Updates or upgrades are not be automatically implemented within the default packages. Updates and upgrades will however be made available to all customers within a secure location.

£35

per task

Patch Management
By default 7global will hold all operating system security patches and will notify the customer as and when these should be implemented. Further requirements to implement OEM application patches tested by the customer can also be requested:
Patches will be carried out at a pre-arranged time/date. A relevant database and system back up will be carried out.
For full information on operations, upgrade, updates and maintenance windows, procedures please contact the 7global Sales team.

£POA

per task

Support Services
“Intelligent Hands” There are a number of activities and functions that can be requested which require remote Intelligent Hands. From basic powering off and on of the server, stop and starting a service, swapping cables to tape changing and ghosting. All of which requires manual input. Times stated are for when the work is to be carried out not when the request is made. Standard Rate (during normal working hours 8:30 am to 17:30 hours – Monday to Friday)	£15	per hour
Premium Rate (out of hours i.e. 17:30 to 8:30 am - Monday to Friday and Weekends/Bank Holidays)	£45	per hour
Professional Services inc Consultancy Customers can request consultancy hours to assist in planning, design and complex server builds to bespoke specifications.	£75	per hour
Data centre Visits (As per Intelligent Hands i.e.) Standard Rate (during normal working hours 8:30 am to 17:30 hours – Monday to Friday)	£15	per hour
Premium Rate (out of hours i.e. 17:30 to 8:30 - Monday to Friday and weekends/Bank Holidays)	£45	per hour
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Data upgrades provide additional data storage and back up options. Please select where required.

Network Attached Storage (NAS) Volume Data Storage	Calculate cost per month
Additional Data Storage to Disk £5 per month per 50GB Nominated data will be stored on a 7global NAS drive (minimum 50GB). This is in addition to your default storage space purchased within the specific Server package. Backups to NAS to be scheduled by the customer (see below)	Enter GB: Cost: £5

Storage Area Network (SAN) Volume Data Storage	Calculate cost per month
Additional Data Storage to Disk per 1GB, minimum 25GB Nominated data will be stored on the 7global SAN drive with a minimum of 25GB. SAN storage is access directly from a Host Bus Adapter (HBA), in your server, through 2GB fibre connections. = Backups to SAN to be scheduled by client (see below)	Enter GB: Cost: £125

Tape Back Up	Per month
Tape Back Up – Daily Back up to tape scheduled by 7global to a tape library will be carried out and tapes changed on a daily basis by 7global and stored within the data centre. 1 tape restoration per week included Minimum of 7 tapes will be required	£125
Tape Back Up – Weekly included in Enterprise Back up to tape scheduled by 7global to a tape library will be carried out and tapes changed on a weekly basis by 7global and stored within the data centre. Client nominates day of the week. 1 tape restoration per week include Minimum of 4 tapes will be required	£50
Tape Back Up – Monthly included in Standard Back up to tape scheduled by 7global to a tape library will be carried out and tapes changed on a monthly basis by 7global and stored within the data centre. Client nominates day of the month. 1 tape restoration per month included Minimum of 2 tapes will be required	£25
Tapes Tapes will be supplied by 7global as per client’s specific requirements and storage capacity.	£25 One off charge

Extras	Per month
Off Site Tape Storage - Daily Tapes will be stored at an Iron Mountain facility for additional safety.	£80
Off Site Tape Storage – Weekly Tapes will be stored at an Iron Mountain facility for additional safety.	£25
Additional tape restorations (from on-site facility – per restoration).	£15	per task
Additional tape restoration (from off-site facility, next day service).	£15	per task
Incremental Customised Ghosting Besides the initial ghosting of your server for quick disaster recovery, incremental ghosting can be performed on a regular scheduled basis. Cost is per/ghost per month. Storage space for ghost images will be charged additionally at the standard NAS Storage rate.	£25

Operational Notes There are many ways to recover from a disaster such as a complete hard disk loss or a simple file deletion. To reduce time for recovery the process utilised will depend on the application and data and need Basic back ups can be carried out by simply copying or running a batch file that replicates the data on a Network Attached Storage (NAS) which is located within the data centre but on a separate appliance. Disk space is provided depending on your entry level package and any further upgrades. This is a fast and easy way to back up your data and restore at any time. You decide on the day, time and frequency i.e. daily, weekly, and monthly From the NAS storage for additional resilience you can back up your data to tape and a frequency that suits your business. 7global will schedule backups of the requested model of specified data stored with in your NAS volume To avoid any disruption to working practices back ups will be scheduled during quiet periods and from data that has been stored within the NAS volume Tapes must be furnished by 7global Restorations cannot be carried over i.e. if you do not need to restore one week you cannot have two during the next During the initial build of the server an initial system ghost is created to aid if necessary a rapid system recovery. If subsequent ghosting is required this can be requested with a minimum of 48 hours notice. Sufficient NAS volume storage space must be available for a copy of the new ghost image to be stored in Off site storage compliments standard tape backups they are not inclusive i.e. you do not get two daily backups if you purchase a daily back up and daily off site storage
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Server Upgrades provide additional hardware and software for your server.
Please select where required.

Your Advanced Server includes: 2x 36GB U320 SCSI Disks (RAID1 Mirrored) If you require a specific RAID configuration please check this box.

Additional matched CPU	£40
HP RAM Memory 2GB Kit (Pair of 1GB memory sticks)	£20
HP RAM Memory 4GB Kit (Pair of 2GB memory sticks)	£85
Smart Array Controllers, External Disk Arrays built to order.	£POA

Operational Notes

Disks may only be installed in either mirrored pairs (RAID1) or multiple units (RAID 5). RAID 5 requires a minimum of 3 disks. With a RAID 5 Enterprise Server, with the standard implementation, all disks become 36GB
HP Proliant 360 & 380 servers are dual processor capable; processor must be of matched specification
HP Proliant servers have 6 memory slots available. Memory can only be added in matched pairs
For load balancing see Network Options

Microsoft SQL Server 2000/2005	Per month
Microsoft SQL Server 2000/2005	£ 157*
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* Note the cost of the SQL Server shown above is licence per processor and does not include hardware or Management/DBA services. For use on Enterprise Server packages, which includes dual processors, the cost shown must be doubled.

Network upgrades enhance provide additional connectivity, access and content security. Please select where required.

Bandwidth	Per month
Additional Internet Bandwidth per 512 Kbps	£40
Additional Internet Bandwidth per 1 Mbps	£78
Hardware Load Balancing To provide the correct balance of processing power and resilience it is a common technique to load balance access to multiple servers rather than a single server. Price is per server balanced.	£40
Managed Bandwidth Your server may be home to various applications some more critical than others. Access to the more critical systems at certain times of the day may be restricted causing poor response. Adding more bandwidth is not always the answer. 7global can manage your bandwidth for you and allow those non critical services less bandwidth that your more active ones.	£POA
Private Connections Every server built to your requirements is accessed securely via the Internet, providing mobility and flexibility. For more secure and personal links directly to your office(s) dedicated fixed data services can be commissioned. For further information please contact the 7global Sales team.	£POA

Secure Remote Access	Set Up Only
Site to Site VPN Management – £100 per tunnel Secure VPN tunnels can be set up (max 8 tunnels). Customer must configure client settings. No client support is provided i.e. remote desktop configurations, customer installed firewall NB Dedicated firewall must be purchased.	Tunnels: Cost: £100
Secure Remote Access – per user/per connection SSL-VPN connectivity can be set up to your server or particular service; however this will require specific configuration and management. For further information please contact the 7global Sales team. Cost per user per month does not include any set up or configuration charges for bespoke company portals.	POA

Security	Per month
Dedicated Firewall* included in Enterprise The provision and management of a dedicated Cisco PIX 506 firewall, including up to 10 rule changes per quarter. For other firewall model and high availability clustering options please contact Sales for a quote. (Must be included if VPN connectivity is required) Within the Standard and Advanced packages a shared firewall is utilised. If you wish to be supplied with your own Cisco PIX firewall then that is no problem. Furthermore the firewall will be managed in order to provide maximum availability, performance and security. N.B. Customers wishing to add VPN connectivity to their hosted applications or self management MUST purchase an individual firewall.	£99
SSL Certificate (per server) Annual fee £69	£69 (p/a)
Email Content Filtering, including anti spam To meet compliance and regulatory requirements or simply control your email content to and from your business email content filtering services, including anti spam, can be applied via an on- demand service. Simply pay per user per month.	£POA
Web Content Filtering To meet compliance and regulatory requirements or simply control you Internet access Web Content Filtering services can be applied via an on- demand service. Simply pay per user per month.	£POA

Operational Notes

Managed Firewalls
All firewalls, dedicated or shared, are managed and monitored as part of 7global’s Managed Firewall Services, in terms of performance and availability, OEM subscription and port management. Customers sharing a firewall will not be notified of any attacks or security events, nor will reports be issued either directly or through a secure portal. Dedicated customers will be provided through the secure portal of reports showing security events, activity, availability, etc.

SSL-VPN
SSL-VPN services and the ability to connect securely to your applications and data from virtually anywhere are becoming increasingly popular. 7global utilises the Managed SSL-VPN service to provide this facility which includes both the authentication of the user and then further mapping to their respective applications.

For company and multiple user requirements bespoke access portals can be set up and managed, providing a bespoke look and feel, such as corporate colours, logo, etc.

Domain and IP Addressing	Calculate per month
Standard - £35 per domain By default each package provides the setup and implementation of a single public IP address on each server and will also provide a single UK domain name registration, migration and hosting services. 7global operates a resilient and physically redundant DNS platform for delivery of Domain Name Services. Any additional or worldwide domain names (subject to local country regulations) will require an additional fee and may incur additional consultancy charges.	Domains: Cost: £35
Additional Public IP Addressing - £15 per address	IP: Cost: £15
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per month: £0.00
one off setup: £0.00
per annum: £0.00

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To find out how Managed Datacentre Services from 7global can help you meet your business objectives, call us on 0800 389 8895 or email us at sales@7global.com.

7global– making IT work for you: 7global provides Managed Hosting, Datacentre Services, Software as a Service (SaaS), Microsoft Dynamics CRM and Infrastructure and Network Services.

We supply rental based services and products, hosted in 7global’s secure data centres, avoiding the need for costly IT infrastructures and large, up front capital investment.